Frequently Asked Questions

 

Please see below for our most Frequently Asked Questions.
If you have a further enquiry that isn’t covered here, please email us via our Contact Page.

Orders are processed daily Monday to Friday at approximately 3-4pm and are shipped out the same day.

Delivery addresses in Queensland, New South Wales and Australian Capital Territory are shipped with Fastway Couriers*, expected delivery times 1 to 2 days.
Delivery addresses in Victoria, South Australia, Tasmania, Western Australia and Northern Territory are shipped with Auspost*, expected delivery times 5 to 7 days.

*Delivery Addresses containing a PO Box, Locked Bag or Parcel Locker must be sent with Auspost.

Would you like to request delivery with your preferred provider? No problem, just let us know in your order’s comments and we’ll apply this to all your ongoing orders. Also, for those who enjoy a specific coffee and appreciate automation, take a look at our coffee subscriptions. You will never run out of coffee again.

We are happy to ship internationally on request. Please place your enquiry through the form on our Contact Us page and we will be in touch.

We do not sell green coffee beans, only roasted coffee beans.

We do not currently offer free cupping sessions but we’re in the process of bringing them back together with launching something new and exciting. Coffee cupping is the universal way to taste and compare beans and develop your tasting buds. Soon we’ll invite you to join us to learn this process again. Stay tuned!

At the moment, we do not ship out coffee samples. But we’re looking into creating a ‘sample pack’ so keep your eyes peeled.

Air, moisture and heat are the main elements that cause stale beans. After roasting, coffee begins to emit a number of gasses, including carbon dioxide. Therefore we use foil-lined air-valve bags to keep beans fresh for the shop-to-home trip. We recommend you store a one to two week supply of coffee in an airtight container in a cool dry place.

It’s our desire to find and share the best coffee that the world has to offer. A third-generation restaurant family, our background lies in sourcing and supplying only the highest-quality products with the finest flavours. We believe nurturing your health is important and that the best ingredients are created by nature. Therefore we have a number of certified organic coffee beans that are labeled accordingly. All our coffee beans have nothing artificial added and all are organic.

We only use Arabica coffee beans.

We buy our teas direct from the farmers and tea traders. We choose to work with like-minded growers that reflect our values, whilst help to improve the welfare of the workers. We source only organic premium teas from various locations worldwide.

Each tea has it’s own unique brewing method in order to extract the best flavours. Therefore, please refer to the brew instructions on the top of your Clandestino tea box. If you need any further help just refer to the brew instructions in the shop section of each tea.

Due to the perishable nature of coffee we do not accept returns for change of mind purchases. If any problems with your order should arise please contact us on 1300 656 022 or at [email protected] and we will get in touch.

Come and join the Clandestino Crew! For wholesale enquiries please use the form on our Wholesale Page. Our wholesale manager will contact you directly for further  information.

You’re earning and collecting points while shopping online. The points system works like this: For each $1 spent online, you’ll get 1 point. Then when you want to use your accumulated points, you’ll get a discount of $1 for 10 points that you can claim during the next checkout. Please note that the online points system is different to the one we use in our Noosa coffee shop.